Myth: Call quality is poor.
Fact: The first generation of digital phone technologically did have its share of issues, but with advances in technology and higher access speeds, that's all changed. Now, VOIP customers can enjoy crystal-clear conversations that are on par with any traditional carrier.
Myth: Service is unreliable.
Fact: Individuals using digital phones for the calls reports no more dropped calls or service gaps than those using traditional cell phone or land line services. While some companies experienced a rough start in this regard, additional testing and better hardware/software has helped make the service run smoothly.
Myth: It's complicated to set up.
Fact: For most digital phone systems, setting up is as easy as “plug and play.” In fact, if you have been able to get your cable TV or wireless in-home Internet working properly you should have no problem getting the digital phone system set up as well. Also, digital phone providers have spent time expanding their customer service departments. Customers who felt intimated by the technology can count on round-the-clock service and support centers to help answer their questions about digital phone installation, troubleshooting or general use.
Myth: 911 doesn't work on digital phone calls.
Fact: In most cases, dialing 911 on a digital telephone will connect you with emergency services. However, there are some limitations. Please read more here.
Myth: Nobody is using digital phone service for their calls.
Fact: On the contrary, more and more people are switching to VOIP for their personal and business use. According to industry sources, VOIP users are expected to grow in number by over 21% in 2008 with increased growth projected for 2009 and beyond.
Myth: You can only save money by calling other people that also have digital phone service
Fact: One of the biggest VOIP selling points continues to be free user-to-user calling over the network, however there are also considerable savings to be found in calling packages with VOIP service providers. In fact, many are competitively priced well below the large long-distance carriers.
Myth: You can't use a cell phone with digital phone service.
Fact: Initially, one of the biggest challenges facing the digital phone industry was giving people the ability to use their own phones when accessing the technology. Seeing that any real growth would be tied to this issue, digital phone providers are now offering dual handset capability which allows the user to seamlessly switch between their cell phone's network and a wi-fi network carry the digital phone service.